Service and Repair

Repackaging for Shipment

To ship the unit to Keysight for service or repair:

• Attach a tag to the unit identifying the owner and indicating the required service or repair. Include the model number and full serial number.
• Place the unit in its original container with appropriate packaging material.
• Secure the container with strong tape or metal bands.
• If the original shipping container is unavailable, use a container that will ensure at least 10 cm (4 in.) of compressible packaging material around the entire instrument. Use static-free packaging materials.

Keysight suggests that you always insure shipments.

Cleaning

To prevent electrical shock, disconnect the instrument from AC mains power and disconnect all test leads before cleaning. Clean the outside of the instrument using a soft, lint-free, cloth slightly dampened with water.

Do not use detergent or solvents.

Do not attempt to clean internally.

If needed, contact a Keysight Technologies Sales and Service office to arrange for proper cleaning to ensure that safety features and performance are maintained.

Electrostatic Discharge (ESD) Precautions

Almost all electrical components can be damaged by electrostatic discharge (ESD) during handling. Component damage can occur at electrostatic discharge voltages as low as 50 V.

The following guidelines will help prevent ESD damage during service operations:

• Disassemble instruments only in a static-free work area.
• Use a conductive work area to reduce static charges.
• Use a conductive wrist strap to reduce static charge accumulation.
• Minimize handling.
• Keep replacement parts in original static-free packaging.
• Remove all plastic, foam, vinyl, paper, and other static-generating materials from the immediate work area.