Usability Problem Specification Form
Please specify each identified usability problem in the following form. For each problem, you should submit your response and go back to the form to enter the next problem.
* Required
Problem specification
Please specify the identified usability problem
Please choose the heuristic(s) using which you find the problems.
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ITSM Heuristics
Nielsen's Heuristics
1- Visibility of activity status
2- History of actions and changes on artefacts
3- Flexible representation of information
4- Rules and constraints
5- Planning and dividing work between users
6- Capturing, sharing, and discovery of knowledge
7- Verification of knowledge
1- Visibility of system status
2- Match between system and the real world
3- User control and freedom
4- Consistency and standards
5- Error prevention
6- Recognition rather than recall
7- Flexibility and efficiency of use
8- Aesthetic and minimalist design
9- Help users recognize, diagnose, and recover from errors
10- Help and documentation
Can't Specify
Please specify the severity of the identified problem.
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0 = Not a usability problem at all
1 = Need not be fixed unless extra time is available on project
2 = Fixing this should be given low priority
3 = Important to be fixed
4 = Imperative to be fixed